Implemented and used entirely through your web browser, adding a Support Center to your website will allow you to cut back on customer service time and expense, while providing 24/7 support. Decrease call volume to your customer service reps by allowing your customers to search a Knowledge Base, or create their own trouble tickets to be answered by your support staff.

Support Center Advantages

• Decrease call volume
• Simplify problem tracking for future reference
• Allow customer to interact with multiple support reps
• Simple web-based architecture

Knowledge Base Advantages

• Decrease call volume
• Allow customers to solve their own problems
• Maintain an updatable database of solutions